Strategy & Operations

Daniel
Domai.

I work well in the middle of getting things done, even when things are changing. I bring teams together, make operations clearer, and find ways to make things run smoother while making sure the right people have what they need at the right time.

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About Me

Ops-minded.
People-first.

I studied Communication and Media Studies at Temple University Japan, but honestly what shaped me most was every job I've had since. I've always been a people person. I get energized by client conversations, tangled processes, and figuring out how to make things run smoother for everyone involved.

More recently I've had the chance to put that to work at Wells Fargo Advisors and Howard Hughes, where I got to build out SOPs, manage client portfolios, and run projects that actually finished on time. I love the mix of people work and operations work because neither one is as good without the other.

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15K+
Monthly Viewers Grown
30+
SOP Guides Created
100%
Project On-Time Rate
100+
Client Portfolios Managed

Core Capabilities

What I Bring
to the Table

CRM Management
Stakeholder Relations
Client Management
Account Management
SOP Creation
Onboarding & Implementation
Data Analysis
Process Improvement
Project Management
Cross-Functional Leadership
Dashboard Creation
Campaign Coordination

Technical Proficiency

Tools &
Technologies

🤖
AI Tools
Anthropic ClaudeClaude CoworkGoogle GeminiGrokMicrosoft CopilotChatGPT
🪟
Microsoft Suite
WordExcelPowerPointOutlookTeamsSharePointProject
🔵
Google Suite
DocsSheetsSlidesDriveGmailCalendar
💼
CRM & Operations
SalesforceCRM ManagementData EntryReporting
🎨
Design & Creative
Adobe Creative CloudPhotoshopIllustratorCanva
📱
Social & Marketing
HootsuiteContent CalendarSocial Media ManagementCampaign Coordination
Certifications
Hootsuite Social Media Certification (2023) Microsoft Marketing Foundations (2024) Microsoft Project Management Foundations (2024)

Work Experience

Where I've
Done the Work

Wells Fargo Advisors July 2025 – Present
Operations Processor · Honolulu, HI
  • Created 30+ SOP guides that standardized work, reduced onboarding time, helped teams work faster, and reduced confusion
  • Managed 100+ client portfolios and communication channels (email, phone, text), maintaining 100% data accuracy
  • Led 5+ cross-functional projects through the full lifecycle, achieving a 100% on-time completion rate
  • Produced reports to ensure compliance and directly support team strategy and product recommendations
Howard Hughes Oct 2024 – Nov 2024
Partner Support (Contract) · Honolulu, HI
  • Served as the link between clients and internal teams, keeping project plans on schedule with a 100% success rate
  • Guided clients through contracts and documents, ensuring all information was accurate and understood before processing
Elite Parking Services Sep 2020 – June 2021
Operations Ambassador · Honolulu, HI
  • Led a five-person team managing daily operations for 200+ guests, standardizing event guides that reduced customer inquiries by 25%
  • Oversaw equipment inventory and maintenance, ensuring readiness and safety across all events

Projects

Things I've
Built & Grown

Media & Operations

OffRecordHub

Nov 2024 – July 2025 · Founder & Operator

  • Grew a digital media platform for underground creatives to 15,000 monthly viewers by managing end-to-end operations including creator onboarding, content calendar development, and cross-channel social media strategy
  • Standardized the creator onboarding process and content workflow, resulting in consistent publishing cadence and platform growth across all channels
15,000Monthly Viewers
All PlatformsCross-Channel
End-to-EndOwnership
Visit Site →
Product & Development

Custom Fitness App

Personal Project · github.com/danieldomai

  • Identified a gap in fitness tools where most apps offer little to no customization, and built a fully customizable tracking app with a personalized dashboard and user-defined metrics, giving athletes a tool that fits how they actually train
  • Implemented race-specific tracking for endurance events like Ironman triathlons, complete with customizable graphs and charts tailored to individual training goals
100%Customizable
IronmanRace Tracking
Open SourceGitHub
View on GitHub →

Contact

Let's Work
Together

I'm always open to new conversations. If you're building a team that needs someone to keep things moving, keep clients happy, and actually enjoy doing it, I'd love to hear from you.

📧
Email
danieldomai03@gmail.com
→
💼
LinkedIn
linkedin.com/in/danieldomai
→
🐙
GitHub
github.com/danieldomai
→
📄
Resume
Download My Resume
↓